8:46:38 PM System Thanks for choosing chat for your technical support needs. A chat agent will be with you shortly. Just so you know, you can also visit our website at support.dell.com to get technical help. 8:48:39 PM System Thanks so much for your patience. Chat agents are eager to help you with your troubleshooting needs, so stay on line and the next available representative will assist you. 9:01:26 PM System You are now being connected to an agent. Thank you for using Dell Chat 9:01:26 PM System Connected with Hardeep_145048 9:01:26 PM Hardeep_145048 Thank you for contacting Dell Technical Support . My Name is Hardeep and my rep ID number is 145048. How may I assist you today? We are facing high volumes today. I apologize that you had to wait for some time in the queue. Let me go ahead and help you with the issue right away. 9:01:34 PM Andrew Gostanian hi 9:01:48 PM Hardeep_145048 Hello Andrew. 9:01:55 PM Andrew Gostanian i would like to restore laptop to factory 9:02:34 PM Andrew Gostanian is there a key to press during boot? 9:03:06 PM Hardeep_145048 I understand the issue and your concern in regard to the same. I will provide you with all the information in this regard. 9:03:15 PM Andrew Gostanian ok 9:03:46 PM Hardeep_145048 As per the records with me you have a Inspiron E1505, with Windows XP Media Center installed as an operating system on it. Am I correct? 9:03:54 PM Andrew Gostanian yes 9:05:16 PM Hardeep_145048 Okay. 9:05:36 PM Hardeep_145048 May I know why do you want to restore the system to factory settings? 9:06:10 PM Andrew Gostanian i have put a lot of junk and need this for astronomy only 9:06:21 PM Hardeep_145048 I understand. 9:07:17 PM Hardeep_145048 I will provide you with the exact steps that you need to perform to restore the system to the factory settings, however, this will lead to all data loss on the system. So I would recommend you to back up the data first. 9:07:34 PM Andrew Gostanian alllready did 9:07:42 PM Andrew Gostanian already 9:07:52 PM Hardeep_145048 Great! 9:07:57 PM Hardeep_145048 Restart the system. When the Dell screen appears press and hold the ‘Ctrl’ key on the keyboard, press the ‘F11’ key, then release them both at the same time. (The Dell PC Restore by Symantec window appears) . Click the Restore button or press the "Tab" key to highlight Restore and press the "Enter" key. A caution message appears advising that all data will be lost. Click the Confirm button or press the "Tab" key to highlight Confirm and press the "Enter" key. The Progress window appears. Once the process is begun, Dell PC Restore usually takes only 20 to 30 minutes to complete. When the restore is complete, the message The system recovery process was successful appears. Click the Finish button or press the "Tab" key to highlight Finish and press the "Enter" key. The computer will restart. 9:08:17 PM Hardeep_145048 Above are the steps that you need to perform to restore the system to factory settings. 9:09:01 PM Andrew Gostanian ok i will print out thankyou 9:09:12 PM Hardeep_145048 You are welcome. 9:10:17 PM Hardeep_145048 I noticed from looking at your system’s order details that you have 1GB of memory. The maximum memory the system supports is 2GB. If you purchased and install 2GB memory in the system it would really fast and you will feel the difference in performance yourself. 9:10:49 PM Andrew Gostanian i have 2 gig now \ 9:10:49 PM Hardeep_145048 Would you like me to check the pricing for the 2GB memory upgrade? 9:11:17 PM Hardeep_145048 Okay Great! 9:11:28 PM Hardeep_145048 Let me know once you have made a note of the steps? 9:13:38 PM Hardeep_145048 Are we still connected? 9:13:44 PM Andrew Gostanian yes 9:13:58 PM Hardeep_145048 Okay. 9:14:03 PM Hardeep_145048 Is there anything else that I can help you with today?